FREQUENTLY ASKED QUESTIONS

Below are the most frequently asked questions about service for Cruzin Coolers. You may click on any of the index links below to get you to the right service area.

     General Service Questions       

     Gas Powered Problems   

     Electrical Powered Problems  

     Coolagon problems     

     Warranty Parts

Is my unit a 50 series (old) or 51 series (new)?

GENERAL SERVICE QUESTIONS

Cruzin Coolers are made to the highest possible standards, with improvements everyday to make Cruzin Cooler products the best units possible. Although we spend hundreds if not thousands of hours developing and refining our products, they are mechanical devices and failures occur. Knowing this we strive to help fix or remedy any failures as quickly and easily as possible so you can get your cooler back on the road ASAP.

Many of the issues with the coolers can be easily fixed or repaired by the customer. Where this is not feasible you may return your cooler to our Service Center or the closest Service Center to your area,  National Service Centers. If you do not see a service center in your area you can always send it to our main Service Center in Houston, Texas.

  1. What do I do if I wrecked my cooler and it needs service? Sometimes things happen and your Cruzin Cooler gets damaged. Most repairs can be made easily and quickly simply by ordering the parts you need from our website.  If however you damage your cooler beyond normal repair you can ship it to our service center. We will call or email you a quote to repair your cooler.

  2. My Cooler is under warranty and there is a problem with it? Just email service@cruzincooler.com and our staff will be happy to help you get your cooler back on the road as quickly as possible.

GAS POWERED COOLER PROBLEMS

  1. I have trouble starting the gas unit, What do I do? We keep a small can of starting either handy  to make cold starting easier. All 2 cycle motors may take a few pulls to get going, but with all of our test samples we have always got our coolers started. To start your cooler use the following procedure:

    a. Pump the primer bulb under the  carburetor.

    b. Move the choke leave up to choke the carburetor.

    c. Turn the throttle all the way to maximum and pull start cord.

    d. If it does not start after a few pulls you can spray a little either close to the air cleaner.

  2. My gas unit is under warranty and it won't start, what should I do? Follow the steps above first. If you sill have problems you should email service@cruzincooler.com or call our Service Department at (713)956-2665

  3. For more click here.

 

ELECTRIC POWERED COOLER PROBLEMS
  1. The red light on the switch is on and the throttle controller on the handlebar is green and it will not go? There are four components of the electrical system, 1.Controller, Throttle Assembly on the handle bars, Batteries and Brake lever. Here is a quick way to find the problem. There is also a wiring diagram below to help you with the wiring connections.
 Step 1. Be sure that the switch in the back is on and illuminated.
 Step 2. Be sure that the brake lever is not depressed, this cuts off power to the motor.
 Step 3. Be sure that the green light on the handlebar throttle is green.
 Step 4. Check to be sure all of the wires are connected in the motor compartment especially that all plugs are tightly connected.
 Step 5. You can jump out the red and black wires (if you are not familiar with wiring do not attempt this) which come from the brake handle to the rear motor area. You do this by plugging in a jumper across the red and black where they come into the plug from the back side of the plug. Elevate the drive wheel, release the brake and try the throttle. If the unit goes you have a bad brake switch. If not go to Step 6.
 Step 6. You either have a bad controller or a bad throttle controller on the handle bars. If you are knowledgeable  with wiring a technical can help you figure out which component is bad.
 Step 7. On very rare occasions the motor will be faulty, about 1 in 4000. You can only check this with a voltmeter and check voltage to the motor when throttle is depressed.
 Step 8. To get a warranty replacement part you need to either order a part online and return bad part with RMA for refund or send in the bad part for a replacement.

    2.    The red switch light is not illuminated and the handlebar light is not on. This is a simple problem. Follow the steps below.

 Step 1. Be sure that the switch in the back is on.
 Step 2. Make sure that the circuit breaker located on the exterior back electrical plate is not tripped (sticking out).
 Step 3. Make sure the fuse located on inline in the wiring harness is not burned out.
 Step 4. Check to be sure all of the wires are connected in the motor compartment especially that all plugs are tightly connected.
 Step 5. Make sure the battery connections are tight, all 4 of them.
 Step 6. If none of the lights come on you have a bad controller.
 Step 7. To get a warranty replacement part you need to either order a part online and return bad part with RMA for refund or send in the bad part for a replacement.

COOLAGON PROBLEMS
You should not have any problems with a Coolagon, if so contact service at   service@cruzincooler.com.

 

WARRANTY PARTS
What do I do if I need parts? This is one of our biggest target areas for complete customer satisfaction and the biggest complaint from people who buy any old scooter from overseas. We will stock everything you could ever need for your cooler, all the time. To get a warranty replacement part you need to either order a part online and return bad part with RMA for refund or send in the bad part for a free replacement.

WIRING DIAGRAM 50 Series Coolers

 

 

WHAT DO I HAVE?     A NEW(51 SERIES) OLD (50 SERIES)

Copyright Cruzin Cooler, LLC 2006-2008, All rights reserved.